Privacy Notice

This Privacy Notice for the Cosy Hutch describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

  • Visit our website at http://www.cosyhutch.co.uk or any website of ours that links to this Privacy Notice.
  • Engage with us in other related ways, including any bookings, and when we contact you electronically.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at cosyhutch@gmail.com.

 

Contact details

Cosy Hutch                                                                                  Telephone: - 07486 379023

12 Main Street

Saxelbye, Melton Mowbray                                                          Email: - cosyhutch@gmail.com

LE14 3PQ

 

What information we collect, use, and why

We collect or use the following information from our booking form, contact forms, phone or emails.

  • Full Name
  • Address
  • Telephone
  • Email
  • Name of guest (over 16)

We use this information to process your booking, to communicate with you, and comply with legal requirements including insurance, health and safety..

A guest register is kept for legal compliance.

 

Data Sharing

We do not sell or share your data with third parties for marketing. We may share data if legally required, such as with the authorities or insurance companies.


Lawful bases and data protection rights

Our lawful bases for collecting or using personal information for managing bookings and communication are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to access the information we hold about you, request correction or request deletion of your data at any time (where we no longer have a legal basis to hold it)

 

 

Where we get personal information from

Directly from you via our booking or contact form via our website (www.cosyhutch.co.uk) phone or email (cosyhutch@gmail.com).

 

How long we keep information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 12 months.

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

Cookies

JwStickySession: - Strictly necessary functional cookie.

  • Purpose: Ensures site functionality by managing user sessions.
  • Type: Session-based (usually expires when the browser is closed).
  • Data Processed: Generally, it stores a unique ID to identify the user's session, rather than personal, identifying, or marketing data.

 

 How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 26/02/26